Maui Activities Frequently Asked Questions's (FAQs)
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Your purchase is 100% refundable provided you cancel your reservation at least 48 hours prior to its check-in time, unless your activity requires a longer cancellation notice, in which case the exception will be shown on your Activity Voucher and/or your concierge will inform you when you place your reservation over the phone (groups and a couple of airplane tours require 72 hours to 7 days). Certain exceptions can be made by the Activity Providers, in case of illness (doctor's note required) or other serious matters. Your Ohana Fun - MauiActivities.Com concierge will do everything in his/her power to get you a refund approval. Please remember that once you are within 48 hours from the start time of your tour, you may not cancel or reschedule it for any reason other than a verifiable medical emergency. In the event an Activity Provider cancels your tour due to any reason (weather, mechanical, etc.) your purchase will be 100% refundable. There are NO REFUNDS on no-shows. IMPORTANT: YOU MUST CALL OUR CONCIERGE DESK IN ORDER TO MAKE ANY CANCELLATIONS. WE DO NOT ACCEPT CANCELLATIONS MADE VIA EMAIL, FAX OR VOICEMAIL.